This privacy policy ("Privacy Policy") describesow Kapsul Solutions (also referred to as "Kapsul" "our," "we" or "us") collect and use the Personal Information of users accessing the Website and/or customers availing the Services ("you", "user", "your" to be construed accordingly).

Your use of the Services or your registration with us constitutes your agreement to this Privacy Policy. We may modify this Privacy Policy at any time by posting a revised version of the same at link Kapsul.in, on our Website, and the amended version shall become automatically binding on you if you continue to avail of the Services.

We respect your privacy and are committed to maintaining the privacy and confidentiality of your Personal Information. Our Personal Informationandling practices are described in this Privacy Policy, in any subsequent privacy supplements, and in notices published at the point of collection of such Personal Information.

SCOPE AND YOUR CONSENT TO OUR USE OF YOUR INFORMATION

This Privacy Policy applies to Personal Information and other information (collectively referred to as "Information") collected by Kapsul or its service providers acting on its behalf for the purpose of providing the Services or for making the Website accessible to:

• visitors to or users of the Website;

• prospective and current customers using the Services;

• service providers and business partners;

• job applicants; and other third-parties that interact with us.

By providing your Personal Information (defined below) to Kapsul in the ways described in this Privacy Policy, you:

• agree that you are authorized under applicable law to provide that Personal Information;

• are agreeing to the terms of this Privacy Policy and any supplementary privacy supplement we put up on the Website.

We require your Personal Information to be able to provide you the Services or access to our Website, as the case may be. If you do not agree with the terms of this Privacy Policy, please do not register, subscribe, create an account, or otherwise interact with our Services or the Website.

DEFINITIONS

I. "Personal Information" means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. It includes any information or an opinion from which you are reasonably identifiable, such as your name; Customer Account information like username and password; email address; contact number and complete address.

ii "Non-Personal Information" is information that is related to you but does not personally identify you. Non-personal Information includes information thatas been modified by aggregating, anonymizing or de-identifying such information in order to remove oride any Personal Information.

THE TYPES OF INFORMATION WE COLLECT

a) Personal Information: This includes the contact information of customers and sub-users added to the Customer Account and accessing the Services, and such information includes the name, company name, job title, mobile numbers, postal addresses, email addresses, or other addresses at which communications are received by such customer/sub-user, as the case may be, from or on behalf of Kapsul (such information being referred to as "Contact Information").

b) Transactional Information: This includes information about the Services you use, andow you interact with us and the Services (for example through email, customer portal or phone).

c) Billing Information: Kapsul collects your billing information like customer name, address, bank details, related identity proofs, etc. for the purpose of providing the Services.

d) Optional Information: Where the customer is a business entity, this includes the business entitys annual revenues, number of employees, industry or similar information thatelps us tailor our Services.

e) Information Collected by Automated Means: This includes information that Kapsul collects through commonly used information-gathering tools, such as cookies and web beacons.

f) Sensitive Information: We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical orealth condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive personal information.

HOW DO WE COLLECT INFORMATION ABOUT YOU

a) Information you give us or our service providers. You may provide Personal Information when you: (i) access the Website, (ii) request, purchase and use the Services, (iii) communicate with Kapsul via phone calls, chat, email, web forms, social media and other methods of communication, (iv) subscribe to Kapsul marketing material, (v) apply for a job at Kapsul, or (vi) provide services to Kapsul.

b) Information we collect about you and your device via automated means. Each time you visit the Website, view a Kapsul advertisement, or read a Kapsul marketing email, we may automatically collect information about you via cookies, web beacons, and other similar technologies.

c) Email communication. We use pixel tags and cookies in our marketing emails so that we can track your interaction with those messages.

d) Information we receive from other sources. We work closely with third parties (for example, business partners, service providers, subcontractors) and may receive information about you from them.

e) Social Media Platforms. We may receive certain information that is stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us through these social media platforms.

f) Public Forums, Blogs, and the Customer Reference Program. The Website may feature bulletin boards, blogs, or forums where you can submit information. Please note that any information you share in these areas can be seen and used by others.

g) Co-branding: Some services may be co-branded with other companies and their privacy policies will apply.

) Third-party vendors. In order to provide the Services and improve the Website, Kapsul may engage the services of third-party vendors who may collect Personal Information.

HOW WE USE YOUR INFORMATION?

Unless otherwise statederein, we use your Information for providing you the Services that youave requested from us, as described below:

a) To contact you: We use your Contact Information to get in touch with you. Examples of reasons why we might contact you:

• To communicate with you about your orders or the Services you use.
• Conduct surveys.
• Send you announcements about the Services.
• Notify you about our upcoming events.
• Administer surveys, sweepstakes, contests, or other promotional activities or events sponsored by us or our business partners.

b) For marketing purposes: We use your Contact Information to recommend products and services that might be of interest to you, to send you marketing and advertising messages such as newsletters, announcements, or special offers or to notify you about our upcoming events. Providing you with marketing communications is not essential for us to provide the Services to you; thus, you may opt-out from receiving such communications. Your decision to opt-out from our marketing communications will not affect your ability to continue receiving the Services from us.

c) To provide the Services to you: We need the Required Contact Information, Transactional Information, and Billing Information to:

• Process orders (including payments) for our Services.
• Provide the Services to you.
• Provide access to secure areas of our websites.
• Create and maintain your account, and control access to it.

d) To measure interest in the Website and advertisements: We need Information collected via automated means to:

• Measure interest in the Website and Kapsul advertisements.
• Develop our web pages and marketing plans.
• Customise and improve the content you view when you visit the Website.
• Suggest products and services that you may be interested in purchasing.
• Personalise the online ads we present to you based on your prior web visits or ads viewed.
• Enable us to review, develop and continually improve the Services and offers we provide.

e) To enable third parties to provide services to us: We may need to provide your Required Contact Information to third parties so that they may carry out technical, logistical, or other functions on our behalf. We also engage third parties to provide us with reports about the usage and browsing patterns of the Website. Such third parties track and analyze such information with respect to visitors to the Website.

f) To protect our business: We use Information we collect to prevent or detect fraud or abuses of the Website and the Services, and to identify and protect our business from fraudulent transactions.

g) To manage our everyday business needs: We use Information to:

• Administer and manage our business.
• Train our employees.
• Help promote compliance.
• Allow you to apply for a job with Kapsul.
• Carry out research and development to improve the Services.
• Carry out other purposes that are disclosed to you and to which you consent.
• Comply with applicable law.

h) Other: If you purchase our Services via one of our online tools, we will use the information that you provide during the online sign-up process to establish your Customer Account. Information you submit through online chat, email, and web forms is archived and may be tied to information that we collect about your web visits. Your telephone call or a web conference may be recorded for training purposes and we may enter information you provide via telephone, or other means of communication, into our systems and use it for the purposes described in this section.

Who Do We Share Information With?

Disclosure of Personal Information: Except for the limited circumstances described in this Privacy Policy or the applicable Terms and/or the Company Policies, the Personal Information we gather is for internal use only and we will not authorise the release of this information to anyone outside of Kapsul unless you have consented to such disclosure.

Third Parties: When we need to provide your Personal Information to third parties, we will only share it to the extent reasonably necessary for providing the Services or improving the customer experience while availing the Services (e.g., payment processors). Please note that the parties to whom we disclose your Personal Information may be located in another country. Some of these countries may not have the same or substantially similar privacy laws as those applicable to your own jurisdiction. Your Personal Information will only be transferred as permitted by applicable law in a country where Kapsul operates.

Disclosure to our Service Providers and third-party business Partners: We may disclose, to the extent necessary for the provision of Services, your Personal Information to our third-party service providers and channel partners. These third parties may be located in a different country, so your Personal Information may be transferred internationally. We require these third parties to maintain privacy and security protections consistent with Kapsul’s policies.

Disclosure to Others: If you breach any of the Terms or Company Policies, or if we are under a duty to disclose your Personal Information to comply with applicable law, we may disclose your Personal Information to the relevant government authority. This may include releasing your Personal Information to third parties to comply with the law, enforce legal rights, protect safety, prevent fraud, or assist with auditing, compliance, and corporate governance functions.

Disclosure when we have your consent: We may disclose your Personal Information when you provide consent, as required by applicable law. Any such disclosures may involve the transfer of your Personal Information across borders. Additionally, we may disclose Non-Personal Information, such as anonymous or aggregated data, without restriction.

Disclosure to your Referrer: If you sign up for our Services through a referral, we may share information with your referrer to let them know that you used their referral.

How You Can Manage Your Personal Information

a) Communication Preferences and Opt-outs: If you wish to stop receiving email marketing communications from us, please click on the unsubscribe link at the bottom of the email or follow the instructions provided in the email. This may not unsubscribe you from all communications. If you wish to opt-out completely, please contact us using the details provided below.

b) Advertising and Tracking Technologies: If you wish to opt-out of interest-based advertising, be aware that this will not prevent advertisements from being displayed to you, but they will no longer be tailored to your interests.

c) Access and Correction: Subject to applicable law, if you would like to know what Personal Information we hold about you, you may submit a request to us. We will supply your Personal Information as per the timeframes stipulated by applicable law.

d) Data Retention: We retain certain information about you to comply with legal, tax, or accounting requirements. The personal and financial information we collect is retained for our records. You can view, update, and delete certain information about your account in the user dashboard, but we may continue to retain a copy for record-keeping.

e) Choosing not to provide us with certain information: You can choose not to provide certain information, but this may prevent you from fully utilizing the services available.

SECURITY OF YOUR INFORMATION

We are committed to industry best practice standards when it comes to preventing loss, misuse, alteration, unauthorised access, or unlawful or unnecessary processing of the Information we collect.

We cannot guarantee that the technical, physical, and organisational measures we take will prevent every security threat, nor can we guarantee that your Information will not be improperly accessed, used, altered, or destroyed. We will notify you if we discover there has been a material breach of security, which resulted in an unauthorized disclosure of your Personal Information.

Steps for security maintenance:

To help maintain the security of information you provide to Kapsul or you store on Kapsul’s hosted systems, please follow these rules:

• Keep your passwords private.

• If you’re already a customer, remember that you’re responsible for making sure no unauthorised person has access to your passwords and account details. You should promptly notify us if you need to deactivate your login or change your password. You should also implement appropriate security measures for the data you store on the hosted system.

• Remember, when you use online tools such as our forums, community sites or social networking sites, the content you upload to them will be public. If you dont want the content you upload to be seen by the rest of the world, please dont post it!

DATA INTEGRITY AND RIGHT TO ACCESS YOUR PERSONAL INFORMATION

Personal Information we collect is relevant for the purposes for which it is to be used. Kapsul takes reasonable steps to help ensure that data is reliable for its intended use, accurate, complete, and current.

We will retain your Information for as long as reasonably needed to provide you the Services or to fulfil the purpose for which the Information was originally collected as set out in this Privacy Policy.

You have the rights to access, correct and request deletion of your own Personal Information in accordance with applicable law. You are also entitled to oppose certain data processing practices or to revoke consent previously granted, to the extent permitted by applicable law. In order to exercise such rights please log in to the applicable Kapsul control panel to submit a customer support ticket or contact us to the contact data set forth below. When we receive such request, we may inform you of: (i) the information that you or your legal representative will be asked to provide (if any) and documents that you may need to enclose with your request; (ii) timeframes to receive a response from us regarding any request; (iii) forms and templates available for submitting the request (if any) and; (iv) how we will deliver your Information to you (which usually would be copies of documents or data messages). Please note that some requests may be subject to a reasonable fee.

CANCELLATION

If you wish to cancel your Customer Account or request that we no longer provide you the Services, please log in to the applicable Kapsul control panel to submit a ticket. In response, we will cancel or remove your Information but may retain and use copies of your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you do not have a Customer Account, you can send a request by email to [email protected].

PRIVACY PRACTICES OF THIRD PARTIES

This Privacy Policy only addresses the use and disclosure of Personal Information thats collected via the Website and the Services.

In the course of our interactions with you, we may provide you with links to third-party websites for your convenience and information. The privacy practices of those sites may differ from our own practices and are not controlled by us nor covered by this Privacy Policy. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your Personal Information to such third-party websites.

MINORS

Our website and mobile application are not directed at children under the age of 16 and we cannot distinguish the age of persons who access and use the same. If a minor (according to applicable laws) has provided us with Personal Information without parental or guardian consent, the parent or guardian should contact us (see Section 16) to remove the relevant Personal Information and unsubscribe the minor. If we become aware that Personal Information has been collected from a person under the age of 16 without parental or guardian consent, we will delete such Personal Information and, where that minor has an account, terminate the minor’s account.

FEEDBACK, INQUIRIES OR COMPLAINTS

If you have a question, grievance or complaint about this Privacy Policy or our information collection practices, please contact our grievance officer as per the below mentioned details:

Name:
Email id:
Registered Office Address:
Data Protection Officer (DPO):

We will investigate the matter and are committed to resolving any privacy concerns that you may have.

Kapsul commits to resolve complaints about your privacy and its collection or use of your Personal Information in accordance with this Privacy Policy and any applicable laws.